Returns and Refunds Policy

At IHB Supplies, we strive to provide our customers with the highest quality salon and spa equipment, tools, products, and services. We take pride in offering carefully selected products and ensuring they meet our quality standards. To maintain the integrity and safety of our offerings, we do not offer returns or refunds. All sales are final.


We understand the importance of making informed purchasing decisions, and we encourage you to carefully review product details, descriptions, specifications, and any available customer reviews before making a purchase. If you have any questions or need additional information about a product, please reach out to our customer support team, and we will be happy to assist you.


In the unlikely event that you receive a damaged or defective product, please contact us within 24 hours from the date of delivery. We will work closely with you to address the issue and find a suitable resolution. Proof of purchase may be required for such cases.


We recommend inspecting your order upon delivery and reporting any damage or defects to the delivery personnel, if applicable. It is important to note that any damage or defects reported after delivery will not be eligible for return or refund.


We take great care in packaging and ensuring the safe delivery of our products. However, if you believe your package has been lost or if you have any concerns about the delivery, please contact our customer support team, and we will investigate the matter and provide appropriate assistance.


We are committed to your satisfaction, and we value your feedback. If you have any questions or concerns regarding our Returns and Refunds policy, please contact our customer support team, and we will be happy to assist you.


Last updated: June 2023